Get in touch
Thank you for supporting my dream of opening an online boutique, not only are you supporting my dream but you are supporting my family. Our team will make sure that you are 100% satisfied and if you are not please reach out to avaandcarterclothing@gmail.com. If you are pleased we would love for you to post a picture on Instagram or facebook using the hastag #avaandcarterclothing.
Shop, Rock and Love
LOCAL PICKUP: When your order is ready for pickup you will recieve an email. The bin is outside our home at 8 Gravel Pl. Any questions feel free to use our chat feature on our website!!
Get In Touch
Have a question about your order, sizing, or custom request? We’re here to help!
Before reaching out, please keep in mind that all of our items are handmade and made to order. Our current processing time is up to 2 weeks before shipment.
Customer Support Hours
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: We respond to all inquiries within 24–48 business hours. (Requests sent over the weekend or on holidays will be answered the following business day.)
Contact form
Frequently Asked Questions
Where is my order?
You will receive an automatic email with a tracking number as soon as your order has been crafted and shipped. Please allow the full 2-week processing window for tracking to update.
Can I change or cancel my order?
Because we begin handcrafting items quickly after an order is placed, changes or cancellations must be requested within 24 hours of purchase.
What if my item arrives damaged or defective?
Please inspect your package upon arrival. If there is a defect, email us within 14 days of delivery with your order number and clear photos of the issue so we can make it right.